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Returning an Order

Making a return is easy through your fishersci.com account. Read our Returns and Refund Policy to find out if the product you ordered can be returned.

To return a product, follow these steps:

1. Navigate to the Order Status tool at the top of the website and log in or enter your order number and ship to ZIP code.

Order Status page on Fisher Scientific's website for checking a single order. Includes input fields for order number and zip code, and a button to check order status. Sign In option is available.

2. Once you select an order, you will be brought to a page with your order details. Select the "Request Return" button at the top of the page. The link will only appear if the order is eligible for return.

Order Details page on Fisher Scientific's website with order information and options to manage notifications, request a return, and reorder items. Includes a table with item details.

3. Select the item(s) to return, specify the quantities, choose the reason for the return and complete the additional fields. Photos are only required if the reason for the return is that the shipping container is damaged, or the product is damaged.

Select the Products You Wish to Return page on Fisher Scientific's website with shipping info, return eligibility, and return restrictions. Includes fields for reason, quantity, product condition, and photo upload. 'Continue' button at the top right.

4. Select "Continue" and enter your contact information if it is not prepopulated. Check the box to acknowledge the return policy. After submitting your request, you will see a confirmation screen and receive a confirmation email. Once your request is reviewed, you will be contacted within 48 hours.

Product Return Request Confirmation page on Fisher Scientific's website confirming the return request. Includes order information, contact details, and product return details. 'Continue Shopping' button is present.

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